JCPenney in Chandler, AZ Closed now

Reviews about JCPenney

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  May 20, 2019, by mjohn67
  We purchased an appliance from this location. They scheduled delivery for a Thursday. The night before the delivery department calls and gave a window of time from 4pm to 8pm. My husband tells them we are not living at that location, to which he was told they are fastest crew and it would probably be earlier. They do not show up with the appliance, and when we call we are told they have no idea where it is. Thirty minutes after the expired window of time, we get a call informing us they are running behind. Shouldn't that call have come before you are running late? I inform them we do not live there and have already started our hour long drive home, so reschedule. I tell them we want a morning delivery, to which I am told we cannot have. They cannot guarantee anything in advance. It is handled by a third party carrier. We cancelled the order immediately. We cannot do business with a company who does not prioritize good customer service