Ethan Allen in Chandler, AZ Closed now

Reviews about Ethan Allen

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  May 19, 2020, by Steve Notprovided
  BEWARE...high prices, low quality, TERRIBLE customer service. I ordered a $3000 sofa on 11/29/14. It was delivered 01/31/15. Delivery service was in and out in under 5 minutes giving me no real chance to inspect it. I called Ethan Allen about 15 minutes later. The couch had no real support at the ends of the couch so if you sat near the arms you sat at an angle with the cushion several inches in the air in the center. There was a large patch of very rough leather on one arm and the couch literally STANK. The chemical smell was almost overpowering. I was told they would send someone out to "review the situation". It took 3 weeks before that happened. The person that came out acknowledged all 3 complaints were valid and said someone would call to arrange to have it picked up for repair. After several calls on my part they finally scheduled a pickup for 3/10/15. They never showed and never called. When I called to complain I was assured that the store manager would look into it and call me back. Instead, I got a call from their delivery service wanting to schedule another pickup. After almost a month and a half the chemical smell has diminished but is still quite noticeable when you enter the room. And I am still without a couch I can use and still waiting for these folks to live up to live up to their promises. Think twice about dealing with this company. I wish there was a rating lower than one star but that's all the system would accept.